HOLOLIVE PRODUCTION - Omaru Polka 1/7 Claynel PVC Figure 28 cm

heo GmbHWest Campus 176863 Herxheim (DE)info@heo.com

heo GmbHWest Campus 176863 Herxheim (DE)info@heo.com

bg WARNING! Choking Hazard. Small parts 14+ USK This is not a toy but a collector's item.

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Shipping

We ship throughout Italy and Europe.

• Delivery time: 24–72 business hours from shipment
• Shipping costs: calculated at checkout based on order weight and selected carrier
• Free shipping: for orders over 70 € (subject to active promotions). Katanas/swords excluded from the promotion

Product Return

1. ​

   1. Log in to your account and go to "My Orders"

   Log in to your account and go to the "My Orders" section. Find the order you are looking for and select the product you want to return. From here you can start the request in just a few clicks
2. ​

   2. Click on "Request a return"

   Click on "Request a Return" and tell us what went wrong.
3. ​

   3. Wait for approval

   Once we receive the request, we'll review it quickly.

   We'll send you an email with all the details to proceed — keep an eye on your inbox (and your spam folder, just in case 👀).
4. ​

   4. Ship the product

   Pack the item with a bit of care.

   • product in good condition
   • unused
   • original packaging included

   Follow the instructions you received and ship it to the address provided.

   Shipping costs are the customer's responsibility, unless the error was on our side (in that case, we'll take care of it, promise 💪).
5. ​

   5. Return completed

   As soon as the package arrives and is verified, we'll proceed with the refund.

   You'll receive the amount through the original payment method.

   A little patience for processing times… but no endless waits, don't worry 😉