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Shipments

During the purchase phate it will be possible to select different shipping methods that will vary based on the total weight of the order.

INTERNATIONAL SHIPPING

Insert one or more products in the cart to get an estimate of the shipping costs, these are variable according to the total weight of the order.

Packages are usually dispatched within 2 working days after receipt of payment, unless otherwise indicated, and sent via the selected courier. 

If you prefer a delivery with another courier or with other methods contact us before making the purchase.

We recommend that you group your items in one order. We cannot group two separate orders executed separately. Your package will be sent under your responsibility, but special attention is paid to fragile items.

In no case will Matsuri Nerd be liable for damage due to transport once it has been entrusted to the courier.

Upon delivery of the goods by the courier, the Customer is required to check the number of packages and the integrity of the packaging and, subsequently, of the products.
In case of visible damage or tampering with the package, this must be accepted "With Reserve" and entered by the courier as a note on delivery, in this way it will be possible to request a refund based on the damage received by the courier.