Products on preorder
The products offered as "preorder", as indicated in the title and description, are products not available yet and the release is expected in the future compared to the time of purchase.
The release date is purely indicative and variable depending on external factors, such as production delays or distribution that are not dependent and therefore not attributable to Matsuri Nerd.
It is possible to purchase pre-order products with different purchase methods, which vary from product to product:
-payment of the deposit: it is possible to pre-order a product by paying a deposit equal to about 20% of the total amount by selecting "deposit" as the payment method. The customer will receive an email as soon as the product is available with instructions for making the balance. Received the balance we proceed to the shipment. The time provided for the payment of the balance is 5 working days, after this deadline the availability of the product is not guaranteed and 20% of the value of the purchased product will be withheld as a penalty. This means that the deposit will be withheld excluding shipping costs which will be promptly reimbursed.
-payment of the balance: it is possible to pre-order a product by directly paying the total balance by selecting "Total Balance" as payment method. In this case, the customer will pay the total amount of the product including shipping costs. As soon as the product is available it will be shipped to the address indicated during the purchase phase.
-payment in installments: For products with amounts over 400.00 euros we offer the possibility of a deferred payment via Paypal. The customer will pay a deposit equal to about 20% of the total amount by selecting "deposit" as the payment method. The remaining value of the product will be divided into variable installments based on the cost and the expected release date of the product. If you want to use this payment method, contact us via customer service to customize the installments in the way that is most convenient for you. In case of early exit of the product with respect to the end of the installment, the customer will be contacted and can decide whether to pay the difference immediately and immediately receive the product or wait for the end of the installment and receive the product at the end of it. In case of postponed exit with respect to the end of the installment, the product will be shipped as soon as it is available in our warehouse.
It is possible to cancel a preorder within 5 days of purchase, with a full refund of the amount paid, down payment or balance.
After this deadline it is possible to cancel the preorder, two options will be available:
- a voucher worth the total amount paid for the preorder can be issued. The voucher will be valid throughout the shop and will be valid for 12 months.
- the order can be refund, but 20% of the value of the product will be retained as a penalty. Any amount paid, exceeding this percentage, will be refunded according to the refund method chosen by the customer.